Our 14-day guarantee
If you are not happy with your hat, contact us within 14 days of delivery and we will make it right.
30-day guarantee upgrade
If you add the 30-day guarantee upgrade at purchase, your guarantee is extended to 30 days from delivery.
How to start
Send us a message through our Contact page with your order number and a short description of the problem. Photos help if your hat arrived damaged or faulty. We will reply with the next steps, including whether the item needs to be sent back.
Refunds
Approved refunds go back to your original payment method. Your bank may take a few business days to show the refund.
Damaged or incorrect items
If your hat arrives damaged, faulty or not as described, contact us within your guarantee period with photos and we will arrange a replacement or a refund.