FAQ

How does the hat work?

Hold the plush hands on the long arms and squeeze. The big hands on top pop up and flop.

What is included?

One plush holiday hat for each hat you order.

Can I send it as a gift?

Yes. Tick the gift box and message card on the product page, type your note, and it arrives gift-ready.

How long does shipping take?

Orders are processed in 1–3 business days, then delivered in 7–12 business days.

Can I track my order?

If tracking is available, we email it once your order ships.

How do bundle discounts work?

2 hats save 10% and 3 hats save 20%, applied automatically at checkout.

What is the guarantee?

Every order has a 14-day guarantee. Add the 30-day guarantee upgrade on the product page to extend it. Details are on our Returns and Guarantee page.

How do I contact you?

Use our Contact page.